CareNeighbour Privacy Policy

CareNeighbour (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, and protect your personal information through our LinkedIn lead generation activities, including LinkedIn Lead Gen Forms, sponsored content, and other interactions on the LinkedIn platform.

1. Information We Collect

When you engage with our LinkedIn campaigns, we may collect:

• Name
• Email address
• Phone number
• Job title and company name
• Any other information you voluntarily submit through LinkedIn Lead Gen Forms

We may also collect non-identifiable data about campaign performance through LinkedIn Analytics.

2. How We Use Your Information

We collect and use your information for purposes including:

• Contacting you about CareNeighbour’s services, platform updates, and pilot programs
• Responding to your enquiries and requests
• Providing relevant information tailored to your interests
• Improving our services, marketing, and outreach

We do not sell or rent your personal information to third parties.

3. AI Training and Consent

CareNeighbour may use de-identified and anonymised data to improve our technology, including AI systems that help match carers with families. Personal information used for AI training will be de-identified so that you cannot be reasonably identified.

We will only use your data for AI training where you have provided express consent. You can withdraw your consent at any time by contacting us (see Section 8).

4. How We Share Your Information

We may share your personal information with:

• Service providers (e.g., CRM, email platforms) for purposes directly related to providing our services
• Regulatory authorities if required by law or to protect our legal rights

We will not disclose your personal information for unrelated third-party marketing purposes.

5. Data Storage, Security & Retention

We take appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored securely in Australia or with trusted providers that comply with Australian privacy laws. We retain personal information only as long as necessary to fulfil the purposes outlined in this policy.

6. Your Rights Under the APPs

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request corrections if the information is inaccurate or incomplete
• Withdraw consent to receive marketing communications at any time
• Withdraw consent for AI training use at any time

You can exercise these rights by contacting us at: careneighbour.team@gmail.com

7. Third-Party Links

Our LinkedIn campaigns may link to our website or other resources. Please note that this Privacy Policy applies only to CareNeighbour’s activities and not to third-party websites, which have their own privacy policies.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or operational needs. The most recent version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or would like to exercise your rights, please contact us:

CareNeighbour
Email: careneighbour.team@gmail.com