Flexible payment options for peace of mind
Book care with transparent pricing, funding guidance, and secure transactions all in one place.
Ready to confirm a session?
Choose a support bundle, share payment details securely, and reserve time with a trusted carer in under two minutes.
- Bilingual checkout experience in English and Chinese
- Transparent pricing with live plan totals
- Secure card authorisation with concierge follow-up
How payment works
From matching to completed session, every step is transparent so you always know what happens next.
- 01Confirm your carerSelect the carer that fits your needs and review their rate, travel fee (if any) and session duration before booking.
- 02Secure authorisationAdd your preferred payment method once. We place a pre-authorisation only after the booking is confirmed.
- 03Session completedWhen care is delivered, the carer logs the hours. You receive an instant notification to review and approve.
- 04Receipt & follow upPayments are captured securely. Download receipts, share with plan managers or request adjustments with one tap.
Why families trust our payments
Transparent pricing
See clear session rates before you confirm a carer, with no hidden platform or surprise weekend fees.
Secure transactions
All card payments are processed through encrypted gateways with real-time fraud monitoring.
Funding support
We guide you through NDIS, Home Care Package and private payment pathways in English or Mandarin.
Receipts & tracking
Download invoices instantly, share with plan managers and keep every booking organised in one dashboard.
Support for every funding pathway
CareNeighbour helps you match payments with the right funding source so budgeting stays simple.
NDIS & self-managed plans
Upload plan details once, then let our bilingual team help you submit sessions correctly every time.
- Guidance on support categories and hourly caps
- Automated statements for easy plan reviews
- Works with self, plan-managed and agency-managed setups
Home Care Packages
Sync CareNeighbour bookings with your provider so approved care budgets are used exactly as intended.
- Share invoices directly with your package manager
- Track remaining allocations for respite or transport
- Adjust services quickly when care plans change
Private & out-of-pocket
Set your own spending limits, save payment methods securely and receive receipts for tax time.
- Store multiple cards for different family members
- Schedule recurring bookings with predictable costs
- Export annual summaries in one click
How payment works
From matching to completed session, every step is transparent so you always know what happens next.
Confirm your carer
Select the carer that fits your needs and review their rate, travel fee (if any) and session duration before booking.
Secure authorisation
Add your preferred payment method once. We place a pre-authorisation only after the booking is confirmed.
Session completed
When care is delivered, the carer logs the hours. You receive an instant notification to review and approve.
Receipt & follow up
Payments are captured securely. Download receipts, share with plan managers or request adjustments with one tap.
What shapes your final price
CareNeighbour matches you with carers who are transparent about their rates. These are the factors we help you review together.
Common payment questions
Can I split payments across different funding sources?
Yes. Our support team can help allocate part of a session to NDIS budgets and the remainder to private payment or Home Care Packages. You will see the split before confirming.
When is my card charged?
We place a temporary hold only after a booking is confirmed. The final charge occurs once you approve the completed session. You'll receive an email receipt immediately.
Do you support invoices for plan managers?
Absolutely. All invoices include line items, support categories and GST (if applicable). You can download them in English or Chinese and forward directly to your plan manager.
How do refunds or adjustments work?
If a session changes, contact us through the chat. We can adjust logs before they are charged, or issue partial/full refunds within 3-5 business days after review.