1. General information only

Content on careneighbour.com is provided for general information and marketing purposes. It does not constitute medical, legal, financial or professional advice.

You should obtain professional advice appropriate to your situation before acting on any information from this website.

2. Not a medical device or clinical tool

TrustLayer is designed as a documentation and quality support tool for home care, not as a medical device or clinical decision-support system.

• It does not diagnose conditions or prescribe treatments.

• It does not replace clinical judgment or care planning.

• It is intentionally designed as non‑SaMD (non‑Software as a Medical Device) under TGA guidance.

3. AI‑generated outputs

TrustLayer uses AI models to analyse transcripts and generate:

• Family visit summaries

• Carer session records and coaching notes

• Provider quality signals and trust scores

Even with our design controls and fact‑checking:

• AI outputs may contain errors, omissions or misinterpretations.

• Trust scores and risk flags are probabilistic indicators, not definitive findings.

• All outputs should be reviewed by a suitably qualified person before being used for any significant decision.

4. Not a marketplace or care provider

CareNeighbour:

• Does not operate a carer marketplace

• Does not employ or supervise carers

• Does not provide care services to individuals

TrustLayer is a B2B platform used by provider organisations. Consumers seeking care must engage directly with a registered care provider.

5. Website accuracy and changes

We try to ensure information on this site is correct, but we do not guarantee completeness or accuracy.

Product descriptions, features, timelines and pricing are subject to change without notice and do not form part of any contract unless explicitly agreed in writing.

6. External links

Links to external sites are provided for convenience only. We do not endorse or control those sites and are not responsible for their content or availability.

7. Liability

To the extent permitted by law, we are not liable for:

• Loss arising from use of, or reliance on, website content or AI outputs

• Indirect, consequential or economic losses

• Third‑party actions, including provider practices or external websites

Nothing in this Disclaimer limits your rights under the Australian Consumer Law.

8. Our commitment

CareNeighbour aims to make careneighbour.com and the TrustLayer apps usable and accessible to as many people as possible, including people with disability.

We are working towards compliance with WCAG 2.1 Level AA guidelines.

9. Measures we are taking

We are progressively implementing:

• Clear, consistent page structure and heading hierarchy

• Sufficient colour contrast between text and background

• Support for system font scaling and larger text sizes

• Keyboard‑accessible navigation where possible

• Alt text for important images and icons

• Minimum touch target sizes in the mobile app

10. Known limitations

We are aware of some areas for improvement, including:

• Certain embedded third‑party components may not fully meet WCAG standards

• Some documents and PDFs may not yet be fully screen‑reader friendly

• Captions and transcripts for video or audio content may not yet be available in all cases

We are actively working to address these issues.

11. Feedback

If you encounter any accessibility barriers or have suggestions, please contact us:

• Email: hello@gmail.com

• Subject: “Accessibility feedback”

We aim to acknowledge accessibility feedback within 2 business days and to respond as soon as we reasonably can.

12. Legal frameworks

Our efforts are guided by:

• Disability Discrimination Act 1992 (Cth)

• Equal Opportunity Act 2010 (Vic)

• WCAG 2.1 Level AA guidelines