1. Overview

CareNeighbour Pty Ltd (“CareNeighbour”, “we”, “us”, “our”) operates this website and the TrustLayer platform, an AI-powered wearable and mobile app system that helps home care providers, carers, families and care recipients document and review care sessions.

These Website Terms of Service (“Terms”) apply when you visit or use careneighbour.com and any associated subdomains.

By accessing or using this website, you agree to these Terms and our Privacy Policy. If you do not agree, do not use this website.

2. Scope of these Terms

These Terms cover your use of:

• The website at careneighbour.com

• Any information, resources or content we publish on the website

• Contact forms, waitlist signups and demo bookings on the website

Separate terms apply to:

• The TrustLayer SaaS platform used by provider customers

• Carers using the mobile app or CareRecord device

• Families and care recipients using the apps or portals

Those terms are provided in-app or as part of provider onboarding.

3. Permitted use

You may use this website to:

• Learn about CareNeighbour and TrustLayer

• Review product information, articles and resources

• Join the waitlist or request a demo

• Contact us with enquiries

You must only use the website for lawful purposes and in accordance with Australian law, including the Competition and Consumer Act 2010 (Cth) and Privacy Act 1988 (Cth).

4. Prohibited conduct

You must not:

• Copy or republish website content for commercial purposes without our consent

• Use bots, scrapers, or automated tools to extract data

• Attempt to gain unauthorised access to any part of the site or its infrastructure

• Introduce malware, attempt to circumvent security, or disrupt the site

• Post or transmit unlawful, defamatory, discriminatory or harassing material

We may suspend or restrict access if we reasonably believe you have breached these Terms.

5. No medical or care services

CareNeighbour does not provide care services or clinical advice. TrustLayer is a documentation and quality tool, not a medical device or clinical decision-support system.

Nothing on this site is medical, legal or professional advice. You should obtain professional advice before relying on any information.

6. Intellectual property

All website content, including text, graphics, logos, layouts, software and designs, is owned by CareNeighbour or our licensors.

We grant you a limited, revocable licence to view and use the site for personal or internal business purposes only. You must not:

• Copy, modify, distribute or create derivative works from our content

• Use our trademarks or logos without prior written consent

7. Third‑party links

This site may link to third‑party websites or services (for example, LinkedIn, external articles, booking tools).

We do not control or endorse third‑party sites and are not responsible for their content, accuracy, or privacy practices. You access them at your own risk and should review their terms and privacy policies.

8. Website information and changes

We try to keep content accurate and up to date, but:

• Information may become outdated or contain errors

• Product descriptions or pricing on the website are indicative only

• Nothing on the site is a binding offer from us

We may change or remove content and features on the site at any time without notice.

9. Disclaimers

The website is provided on an “as is” and “as available” basis. We do not guarantee that:

• The site will be uninterrupted, secure or error‑free

• Any content is complete, accurate or suitable for your use

Nothing in these Terms excludes non‑excludable guarantees under the Australian Consumer Law.

For more details, please see our separate Disclaimer page.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for:

• Loss or damage caused by your use of, or reliance on, website content

• Loss resulting from website unavailability, security incidents or errors

• Indirect or consequential loss, loss of data, loss of profits or business interruption

Where liability cannot be excluded under the ACL, our liability is limited to the minimum extent permitted (for example, re‑supplying services or paying the cost of re‑supply).

11. Privacy and cookies

Our collection and use of personal information is governed by our Privacy Policy.

We use cookies and similar technologies as described in our Cookie Policy. You can manage your cookie preferences via your browser and our cookie banner settings.

12. Governing law and jurisdiction

These Terms are governed by the laws of Victoria and the Commonwealth of Australia. You and CareNeighbour submit to the non‑exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

13. Changes to these Terms

We may update these Terms at any time. The “Last Updated” date at the top of this page will change when we do so.

If you continue to use the site after changes are posted, you are taken to have accepted the updated Terms.

14. Contact us

If you have questions about these Terms, contact:

• Email: careneighbour.team@gmail.com

• Location: Melbourne, Victoria, Australia